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Trimble announced today that it has added remote diagnostics capabilities to its Connected Farm™, an integrated operations management solution providing information exchange across the entire farm. Remote Assistant allows resellers and support technicians to remotely access the Trimble® FmX® integrated display using the Connected Farm Web portal and a DCM-300™ modem with data cellular service.
The support service allows users with access to remotely diagnose problems in real time from the office by viewing the FmX display screen without being physically present in the cab. Diagnosis related to GPS corrections, automated steering, application control, yield monitoring, or any other precision agriculture applications displayed on the FmX screen can be made using the service. Remote Assistant is expected to reduce customer downtime in the field while decreasing travel time for resellers, support technicians and farm managers who would normally drive to the location—resulting in time savings and greater efficiency.
“Our desire is to continuously improve customer and reseller satisfaction,” said Ian Harley, business area director for Trimble’s Agriculture Division. “By adding the Remote Assistant capability to the Connected Farm solution via the FmX display, we have created a more efficient process through which resellers can gauge customer issues. As a result, we anticipate increased satisfaction, improved productivity and greater efficiencies to keep farmers up and running.”